HERE TO HELP
Frequently Asked Questions about Therapy
We’ve compiled a list of our most frequently asked questions below. If you still have questions unanswered, please connect with us - we’re here to help!
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Both in-person and online sessions are set between $215-$235 for 50-minute sessions (dependent on practitioner)
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At this time, we do not offer direct billing. We provide detailed receipts after each appointment that you can submit to your insurance provider.
Most extended health plans cover services provided by Registered Psychologists, Registered Social Workers, and Canadian Certified Counsellors.
We recommend confirming your specific coverage with your insurer before your first appointment.
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We accept credit card and e-transfer.
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We require 48 hours' notice to cancel or reschedule an appointment.
Appointments cancelled with less than 48 hours' notice, or missed appointments, are charged the full session fee. If you're unable to attend in person within the cancellation window, you're welcome to switch your appointment to a virtual session instead.
For groups and workshops, payment is required upon registration to reserve your spot, and registration fees are non-refundable.
For our groups and workshops, payment is due upon registration to secure and spot, and we do not issue refunds.
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Finding the right therapist is important, and we're here to help.
You can browse our therapists' profiles on our website or book a complimentary connection call. We'll take the time to understand what you're looking for and recommend a therapist who feels like the best fit for your needs, goals, and preferences.
If you’re having a hard time choosing, you can ask our Client Care Coordinator for assistance by emailing us at hello@exhale-psychology.ca
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Great question! We've written a detailed blog post explaining the differences between each profession, their training, and what services they provide.
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That's completely normal. Starting therapy can feel like a big step, and many people feel nervous before their first session.
Your therapist won't expect you to know what to say or where to begin. They'll guide the conversation at a pace that feels comfortable for you, answer any questions you have, and work with you to create a safe, supportive space where you can simply be yourself.
WELCOME TO OUR NEW SPACE
Frequently Asked Questions About Our New Location
We're so excited to welcome you to our new clinic, officially open as of August 4, 2026, and begin this next chapter together.
Whether you're visiting us for the first time or returning for an appointment, we've put together answers to some of the most common questions about our new location to help make your visit as smooth as possible. If there's anything we haven't covered, we'd love to hear from you at hello@exhale-psychology.ca.
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No. Our phone number remains 587-288-7456. Please note that voicemail is checked periodically and isn't the fastest way to reach us.
For general inquiries, email hello@exhale-psychology.ca. If you need a quicker response regarding an appointment, it's usually best to contact your therapist directly.
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We have ample complimentary parking available directly in front of the building. Feel free to park in any available stall.
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Yes! There are bus stops within a 2-minute walk of the clinic, with MAX Teal and Route 302 BRT approximately a 10-minute walk away.
We're also excited to be located next to the future Green Line once it opens.
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Yes! Appointment reminders will automatically include our new address.
As we transition to our new space, we appreciate your patience if you happen to notice any small errors while we update our systems.
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No worries! Our new clinic is only about a 30-second drive from our previous location. Simply head over when you realize, and your therapist will understand.
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Absolutely! We welcome clients of all ages.
We simply ask that children in the waiting room remain supervised by their caregiver and that noise is kept to a minimum to help maintain a calm, therapeutic environment for everyone.
We understand that this isn't always easy, so if your child does not have an appointment and you're unable to keep them with you or relatively quiet, we kindly ask that you make alternate childcare arrangements whenever possible.
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Absolutely. Most of our therapists continue to offer secure virtual appointments, making it easy to access therapy from the comfort of your home, office, or wherever you feel most comfortable. Please speak with your therapist about availability.
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Please contact your therapist directly to let them know you're running behind. If you're unsure how to reach them, you can email us at hello@exhale-psychology.ca.
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Exhale is an appointment only clinic, and we do not accept walk-in’s.
Appointments for our current clients or complimentary connection calls for new clients can be made online HERE.
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Make yourself comfortable in our waiting room, help yourself to our complimentary amenities if you'd like, and your therapist will come greet you at your appointment time.
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No check-in is required. Simply have a seat, and your therapist will come get you when it's time for your session.
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You're welcome to arrive 5–10 minutes early to get settled, enjoy a coffee or tea, and take a few quiet moments before your appointment.
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Yes. Our clinic is fully wheelchair and stroller accessible with no stairs or elevators.
We also have:
An accessible washroom
A change pad available upon request
Seating options that accommodate a wide range of body sizes, including chairs with weight capacities up to 500 lbs
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Yes! We have clean, private client washrooms available for your use during your visit.
Guest Washroom will be down the hall and labeled. An accessible washroom is also available.
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Yes! We offer complimentary self-serve coffee, tea, and water for all of our clients.
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You're welcome to enjoy a coffee, tea, or water while you wait.
We kindly ask that you avoid bringing meals or strongly scented foods into the waiting room to help keep the space comfortable for everyone.
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We do not have guest wi-fi at this time.
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Of course. If having a support person accompany you helps you feel more comfortable, they're welcome to join you in the waiting room.
If you'd like them to attend part or all of your session, simply discuss this with your therapist beforehand so together you can determine what feels most supportive and clinically appropriate.
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To ensure the comfort and safety of all clients, we ask that pets remain at home. Certified service animals are always welcome.
